Returns & Refunds Policy

1. Overview

CoreParts ("CoreParts," "we," "us," or "our") is committed to your satisfaction. This Returns & Refunds Policy describes your rights and our obligations regarding returns, refunds, and exchanges for purchases made through coreparts.us or directly with our sales team.

This policy is provided in accordance with the Federal Trade Commission (FTC) regulations, the Magnuson-Moss Warranty Act, and applicable state consumer-protection laws. By completing a purchase, you acknowledge that you have read and agree to this policy.

2. Return Eligibility

Standard Return Window

You may return most new, unused items within 30 calendar days of the delivery date confirmed by the carrier for a full refund or exchange. To be eligible, items must meet all of the following conditions:

• The item is in its original, uninstalled, and unused condition.
• All original packaging, manuals, accessories, and documentation are included.
• The item has not been altered, modified, or damaged after delivery.
• You have proof of purchase (order confirmation email or invoice number).
• A Return Merchandise Authorization (RMA) number has been issued by CoreParts prior to shipment.

Extended Return Window — Defective Items

If an item arrives defective or fails within 90 calendar days of delivery due to a manufacturer defect (not misuse or accidental damage), we will repair, replace, or refund it at no charge. See Section 6 for details.

3. Non-Returnable Items

The following items cannot be returned unless they arrive defective or damaged:

• Opened consumables — disposable cables, consumable ink and toner cartridges, and single-use accessories that have been removed from sealed packaging.
• Custom-ordered or special-order equipment — items manufactured or sourced specifically to your specifications.
• Software licenses and digital downloads — once an activation key has been delivered.
• Hazardous materials — chemicals, gases, or items regulated by DOT/EPA that cannot be reshipped.
• Items marked "Final Sale" or "Non-Returnable" on the product listing at the time of purchase.
• Installed equipment — items that show evidence of installation, mounting, or operational use beyond inspection.
• Refurbished equipment sold "As-Is" — unless the item does not match the written description provided at purchase.

4. How to Initiate a Return (RMA Process)

All returns require a Return Merchandise Authorization (RMA) number. Returns shipped without an RMA number may be refused or subject to additional delay.

Return Address:
CoreParts — Returns Department
3525 W Peterson Ave T35
Chicago, IL 60659
United States

5. Refunds

Refund Method

Approved refunds are issued to the original payment method used at checkout:

• Credit / Debit Card: Refunded to the same card. Depending on your card issuer, funds typically appear within 5–10 business days after we process the refund.
• PayPal or other digital wallets: Refunded to the same account within 3–5 business days.
• Check / ACH / Wire Transfer: A refund check or ACH credit will be issued within 10 business days of approval.
• Store Credit (if selected): Applied immediately to your account upon approval and never expires.

Partial Refunds

A partial refund may be issued when:

• The item is returned outside the 30-day window but within 60 days (subject to a 20% restocking fee).
• The item shows signs of use, is missing accessories, or is not in original packaging (deduction reflects the diminished value).

Restocking Fees

Non-Refundable Charges

• Original outbound shipping charges (unless the return is due to our error).
• Installation or service fees for work already performed.
• Rush processing or expedited shipping fees.

6. Defective, Damaged, or Incorrect Items

We stand behind every product we sell. If your order arrives damaged in transit, defective, or is not the item you ordered, we will make it right at no cost to you.

Damaged in Transit

Inspect your order upon delivery. If you notice visible damage to the outer packaging, note it on the carrier's delivery receipt before signing. Then:

• Photograph the outer packaging and the item before use.
• Contact us within 5 business days of delivery at [email protected] with your order number and photos.
• We will file a carrier claim and ship a replacement at no additional charge, or issue a full refund at your election.

Manufacturer Defects

If an item becomes defective within 90 days of delivery under normal use, contact us for a free repair, replacement, or full refund. Beyond 90 days, the item's manufacturer warranty applies (see Section 8).

Wrong Item Received

If you receive an item that does not match your order, contact us within 30 days. We will arrange a prepaid return label and ship the correct item at no additional cost, or issue a full refund.

7. Exchanges

We offer exchanges for eligible items within the same return window. To request an exchange:

• Follow the RMA process in Section 4 and indicate that you want an exchange rather than a refund.
• If the replacement item is of equal value, no additional charge applies.
• If the replacement item is of greater value, you will be invoiced for the difference before shipment.
• If the replacement item is of lesser value, we will refund the difference to your original payment method.

Exchange items ship once we receive and inspect your return. We will email you a tracking number when your exchange ships.

8. Warranty Information

CoreParts sells products subject to the manufacturer's limited warranty. Warranty terms vary by brand and product type. Key points:

• New equipment typically carries a 1-year manufacturer limited warranty covering defects in materials and workmanship under normal use.
• Refurbished equipment sold by CoreParts carries a 90-day CoreParts limited warranty unless otherwise stated on the product listing.
• Warranties do not cover damage from misuse, unauthorized modification, improper installation, accidents, or normal wear and tear.
• To make a warranty claim, contact us at [email protected] with your order number and a description of the issue.

Warranty service may be fulfilled through repair, replacement, or refund at CoreParts's sole discretion, consistent with the Magnuson-Moss Warranty Act.

9. Repair Services

CoreParts also provides professional repair services for IT equipment. Our repair service policy differs from our product return policy:

• Diagnosis fee: A non-refundable diagnostic fee may apply if you decline the repair estimate after evaluation.
• Repair warranty: All completed repairs carry a 90-day workmanship warranty — if the same issue recurs within 90 days, we will re-repair it at no charge.
• Unclaimed equipment: Equipment left unclaimed at our facility for more than 60 days after we notify you of a completed repair or declined estimate will be subject to storage fees. Equipment unclaimed after 90 days may be subject to liens or disposal in accordance with Illinois law.
• Cancellation: You may cancel a repair request at no charge before we begin work. Once work has begun, you are responsible for labor costs incurred.

10. Order Cancellations

Orders may be cancelled at no charge if the cancellation request is received before the order has been shipped. Once an order has shipped, it must go through the standard return process.

• To cancel, contact us immediately at +1 224-328-2818 or [email protected] with your order number.
• Custom or special orders may not be cancelled once placed with the manufacturer; we will notify you of any such restrictions before confirming your order.
• Cancellation refunds are processed within 3 business days to your original payment method.

11. Return Shipping Costs

We are not responsible for items lost or damaged in return transit. We recommend insuring return shipments valued over $100.

12. Consumer Rights & State-Specific Information

Certain states provide additional consumer-protection rights. Where state law provides rights broader than those described in this policy, state law governs. Notable examples:

• California (CLRA): California consumers have rights under the Consumers Legal Remedies Act. If you have a dispute, you may contact the California Department of Consumer Affairs.
• New York: New York law requires that our return policy be disclosed before the point of sale, which we do on this page and during checkout.
• Illinois (our home state): Illinois consumers may file complaints with the Illinois Attorney General's Consumer Fraud Bureau at 1-800-386-5438.
• All states: Federal law (FTC Act, Magnuson-Moss Warranty Act) provides baseline protections applicable nationwide.

To submit a federal complaint regarding a consumer product issue, contact the FTC at reportfraud.ftc.gov or call 1-877-382-4357.

13. Chargebacks & Payment Disputes

We encourage you to contact us first to resolve any issue — we are committed to making things right. If you have a billing concern:

• Contact us at [email protected] before initiating a chargeback. Most issues can be resolved within 2 business days.
• You retain the right to dispute any charge with your credit card issuer or payment provider under applicable law (including the Fair Credit Billing Act for credit card transactions).
• Initiating a chargeback without first contacting us may delay resolution and affect your ability to place future orders.

14. Limitation of Liability

To the fullest extent permitted by applicable law, CoreParts's liability for any product or service is limited to the purchase price paid for the specific item in dispute. We are not liable for indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

15. Contact Us

If you have questions about this policy or need to initiate a return, please reach out through any of the following channels: